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Hotel Policies

Check In / Check Out
You may check in from 14:00 hours onwards.
You must check out by 11:00 hours
All room are non-smoking, any guest found to be smoking in the hotel will be fined £50.00

Cancellation Policy:
Reservations must cancel 48 hours prior to arrival date. In the event of a no show or a cancellation in breach of this policy, the cost of the entire reservation will be charged.

A credit card is require as a guarantee, If the booking is not cancelled outside the cancellation notice period, your credit card will be charged with the first nights's charge.

Payment Policy:
For the first night, We charge full rates for each room booked from the credit/visa card given, the balance will be due on arrival.

1 lexham gardens Cancellation Policy:
1) In case you need to cancel or make any changes in your reservation, we will not charge penalty if you inform us 48 hours and before 2pm prior to arrival. For any changes, you may also contact us directly on +44 207 373 5915. A cancellation later than 2 pm, 48 hours prior to arrival or a no show will incur a charge equivalent to one night's stay.

2) In case of a late cancellation, we reserve the right to charge for 1 night and in some cases such as minimum stay, for the full amount. This information will be stated and detailed on your confirmation form.

Privacy Policy:
As a secure website, 1 Lexham Gardens guarantees confidentiality of the information provided by you. During online hotel room booking, by filling in the booking form you voluntarily provide us with your personal details such as name, address, telephone number/email, credit card details. This information is immediately encrypted and held securely on our server. We will not sell, trade or release confidential information entrusted to us to anyone outside our company under any circumstances.