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Faq

What if my plans change after making a reservation?
Reserve with confidence as there are no problems if your plans change and you need to cancel or change your dates. Your deposit will be refunded in full provided you have let us know not later than 2 days before the date you were due to arrive. (Please note that different deposit requirements apply for bookings during the London Olympics)

How do I get to you from Heathrow Airport?

1.) By Fast Train - Take the non-stop Heathrow Express train straight into Paddington Station, leaves every 15 minutes (journey time approximately 15 minutes) and costs £16.50 online, £18 at the station. Children half-price. From Paddington Station take a 15 - 20 minute by tube to Earls Court Station .

2.) By Taxi (Black-cab) - There are always plenty of taxis lining up waiting for customers, takes about 50 minutes depending on traffic delays, i.e. costs a bit more in the morning and evening peak periods. Costs about £65.

4.) By Tube - Take the Piccadilly Line direct to Earls Court station, leaves about every 5 - 10 minutes. Costs £8.50 (Children 5-16 yrs - £4) and takes about 50 minutes. From the tube station to the hotel is approx. a 5-minute walk.

How do I get to you from Gatwick Airport?
Take the Gatwick Train to Train toVictoria Station . Takes 46 minutes, £16.25 adult fare, up to 4 trains per hour Then take Districte line from victoria underground station to earls court station .

How do I get to you from Stansted Airport?
Take the Stansted Express to Liverpool St Station, from there take the underground (Circle line, Eastbound) to Gloucester Road Station. Once outside station, take a left and walk down, turn left on to Cromwell Road and walk down, cross over to the other side of the road, once you past Sainsbury supermarket take the first right and you are on 1Lexham Gardens.

How do I find you after leaving the tube or the station?

From Earls Court Underground:
Take Earls Court Road Exit, cross the road at the traffic lights and walk down Hogarth Road, turn left at the end of the road you will now be on knaresbrough road, at the end of the road you will see a set of traffic light cross over, 1 Lexham Gardens is between Quality crown hotel and majestic Hotel.

What do I get with my breakfast ?
Our policy is to try to make sure you start the day with a satisfying breakfast and you can have a choice of various cereals, choice of fruit juices, tea and coffee, toast, choice of jams, honey, egg, tomatoes, baked beans. If you're still hungry when you're finished have more of whatever you want.

Where can I get information about travelling around London?
London Buses and Tubes - Tube and bus fares are based on a six-zone system. Checkhttp://www.tfl.gov.uk for full details, tube maps, bus maps, journey planners and the latest prices. Tube and bus maps and other information are also available free at our reception desk.

Using an Oyster card is generally the cheapest way to make journeys in London. It can be used on bus, Tube, trams, DLR, London Overground and National Rail services in London and you can get all the information you need at https://oyster.tfl.gov.uk/oyster/entry.do.

Where can I get information about theatres?
There are more than a 100 theatres in London and you can see a full list of what's on, maps of theatre locations, seating plans and theatre box office telephone numbers at http://www.officiallondontheatre.co.uk/. It's important, before you pay for any tickets with your card, that you check the seats you've been allocated against the seating layout to ensure that they're OK. If you're booking on the 'phone have the seating layout on the screen in front of you before you call.

Buying from the theatre box office - There is usually no booking fee when you buy tickets in person. If you telephone the box office direct to order tickets, you may be charged a small booking fee. At busy periods, some box office telephone numbers 'trip over' to ticket agencies. In this instance, any fees should be identical to those charged by the box office.

General Questions

Electricity - British current is 240 volts, AC, so you'll need a converter or transformer for U.S.-made electrical appliances, as well as an adapter that allows the plug to match British outlets. If you don't have one you can buy a transformer/adapter at many places in London and we recommend "Boots the Chemist" as their prices are reasonable and they have many branches close to the hotel.

We supply hair dryers and an iron.

Time difference in America - Most of the year Britain is 5 hours ahead of the time observed on the East Coast of the United States. When it's noon in New York, it's 5pm in London.

Tipping - In restaurants, service charges around the 10% range are usually included in the bill. Sometimes this will be clearly indicated but, if it isn't, waiters won't mind if you ask and you can decide for yourself how much to leave. There's no tipping in fast-food cafes, pubs or theatres.